Shipping policy

Shipping Policy

At British Bed Co, we are committed to providing efficient, reliable and convenient delivery services to our valued customers. Please review our shipping policy below for detailed information about our delivery procedures.

1. Delivery Timeframe

1.1 Standard Delivery

Our standard delivery timeframe is 5–7 working days (Monday to Friday).

Please note that delivery times may occasionally vary due to public holidays, adverse weather conditions, access issues or other unforeseen circumstances beyond our control.

2. Shipping Methods

2.1 Carrier Selection

We use our own trusted delivery team and couriers to help ensure your order arrives safely and on time.

Specific delivery requirements, including preferred delivery arrangements, may be accommodated depending on the product type, size, weight and delivery destination. Any additional requirements or applicable charges will be communicated before delivery.

2.2 Tracking and Delivery Updates

Once your order has been dispatched or scheduled for delivery, you will receive relevant tracking information or delivery updates, where available, to help you monitor the progress of your order.

3. Shipping Charges

3.1 Free Shipping

We offer free delivery on all eligible orders within our UK delivery area.

Return or exchange shipping costs may be the customer's responsibility unless otherwise stated or where the item is faulty, damaged or not as described.

4. Shipping Restrictions

4.1 Geographic Limitations

We currently deliver within the United Kingdom, excluding certain remote areas or locations that may be outside our standard delivery network.

Please contact our customer service team before ordering if you are unsure whether we deliver to your area.

4.2 P.O. Box Addresses

We are unable to deliver to P.O. Box addresses. A valid physical delivery address must be provided at checkout.

5. Delivery and Assembly

5.1 Free Room-of-Choice Delivery

We offer free delivery to your room of choice, subject to safe and suitable access.

Our delivery team will bring your furniture into your selected room, provided that doorways, hallways, staircases, lifts and other access points are suitable for the size and weight of the item.

5.2 Assembly

Where assembly is included with the product or delivery service, our team will assemble the furniture in your chosen room as part of the delivery.

Please ensure that the selected room is clear and ready before our delivery team arrives.

5.3 Access Requirements

Customers are responsible for ensuring that furniture can safely fit through all entrances, doorways, hallways, staircases, lifts and other access points leading to the chosen room.

Where safe access is not possible, our delivery team may be unable to complete room-of-choice delivery or assembly.

For multi-storey apartments, delivery to an upper floor is subject to safe and suitable access, including appropriate stairway or lift access.

5.4 Delivery Notification

You will receive an email, text message or other notification regarding your delivery where applicable, including any available tracking details or delivery instructions.

5.5 Delivery Attempts

If delivery cannot be completed, our team or courier may contact you to arrange an alternative delivery date or provide further instructions.

5.6 Signature Requirement

For security purposes, some deliveries may require a signature upon receipt.

6. Order Changes and Cancellations

6.1 Change Requests

Changes to your order, including changes to the delivery address, may not always be possible after the order has been placed.

Please check all order and delivery details carefully before completing your purchase.

6.2 Cancellations

To request cancellation of an order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not already been dispatched or prepared for delivery.

Once an order has been dispatched, cancellation may not always be possible.

7. Packaging and Handling

7.1 Packaging

All items are securely packaged to help ensure they arrive in excellent condition. We aim to use environmentally responsible packaging materials wherever reasonably possible.

8. Legal and Compliance Information

This shipping policy is intended to comply with applicable UK consumer protection laws and does not affect your statutory rights.

9. Contact Information

For any questions about our shipping policy, delivery arrangements, room-of-choice delivery, assembly service or order tracking, please contact our customer service team.