Refund policy

Refund Policy
Last updated: 27/10/2024

We offer a 60-day return policy, giving you 60 days after receiving your item to request a return.

Return Eligibility and Exclusions
To qualify for a return, your item must be in the same condition as received—unworn, unused, with tags, and in its original packaging. Clearance items, and certain promotional bundles are excluded. Non-returnable items include perishable goods, opened mattresses, and items that cannot be returned for hygiene reasons.

Return Process
To start a return, contact us at hello@britishbedco.co.uk. If your return is accepted, we will arrange a return date for our delivery team to collect the item/s. Items sent back without prior authorisation will not be accepted.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Damaged or defective items must be reported within 7 days of receipt to qualify for a replacement or refund. Proof of damage, such as photos, may be required.

Refund Processing
Once we receive and inspect the returned item, we will notify you of the status of your return. If approved, refunds will be processed within 7 business days. Original shipping costs are non-refundable unless the return is due to our error.

Customer Service and Communication
For any questions or concerns about your return or refund, you can always contact us at hello@britishbedco.co.uk or by calling us at 01924 806051.

At British Bed Co., we value your satisfaction and are committed to providing quality products and exceptional service. Thank you for choosing us for your furniture needs.